Senior Director, IT — Discord
Led IT strategy and operations for a global workforce, setting the IT vision, mission, and roadmap and turning them into a prioritized investment plan for security, AI, and operational improvement. Raised management-confidence scores from 77% to 93% in a single year through career development, leveling-matrix redesign, and team-engagement work.
Stood up a SaaS-governance program — replacing Bettercloud with Trelica, classifying all 150+ applications against policy, and adding shadow-IT detection over a single software source-of-truth. Drove device trust and phishing-resistant authentication to 100% compliance with Kolide Device Trust and Okta Fastpass, modernized the service desk with automated routing and AI-assisted self-service, and championed AI adoption across IT and workplace teams.